How to contact the customer support service

King Arthur: Legends Rise, brought to you by Kabam Games is a new squad turn-based RPG that promises to take the players on an adventure filled with monsters and enemies alike. The game offers a strategic outlook where players can use unique characters with skill sets according to their character class. Ever since its launch, the need to contact the King Aurther: Legends Rise Customer Support has constantly been on the rise.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Kint Aurther: Legends Rise.

Additionally, if you are just starting, make sure to check our Beginner’s Guide to understand the basics, Currency Guide to maximize your Resources, and Character Tier List to choose the game’s best characters. Also don’t forget to check our Redeem Codes article to grab some freebies along the way.

The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the King Arthur: Legends Rise customer service is available to contact anytime to answer the queries from the players.

There are three ways to contact King Arthur’s customer support team. Players can contact via the in-game support options, they can reach out via the official Support website of Netmarble, or they can reach out to the Developers at Netmarble directly, via their social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

• Tap on your Player Profile, located at the upper right corner of the game screen.
• This would take you to the in-game Settings menu that houses seven navigable tabs, namely, Account/Terms, Account Combat Power, Customize, Notifications, Graphics, Sound, and Language. While on the Account tab, navigate to the Customer Center option placed under the Services Section at the right-hand corner of the menu page. Before you tap on that, you can copy your account info which might be required while raising a 1:1 Inquiry with the team.
• This will direct you to King Arthur: Legends Rise’s in-game inquiry page, where the developers have categorized some commonly asked questions regarding Accounts, Payments, Recovery, Events, using the app, and Bug reports. Choose the category that most accurately reflects your problem, then tap the plus icon located at the left-hand side of it.
• Then, a series of subcategories would appear beneath that category. To finally review all of the questions covered under that subcategory, you must select the appropriate subcategory. To read the solution or fix for any of the queries addressed under that subcategory, tap on that. You may also use the search box at the top to filter out the results by entering keywords related to your problem. You’ll probably run into your exact problem out there.

Reporting a Bug

If your issue persists or is something that has not been addressed under the FAQ section, you must create a 1:1 Inquiry ticket. Adhere to the steps below to do so:

• While still on the Help/FAQ page, tap on the plus icon located on the left-hand side of the Report category.
• Two sub-categories would appear next, namely How to Report and Bug Reports. Tap on the plus icon beside Bug Reports.
• Finally, another section would show up titled Bug Reports. Tap on that.
• You will see the Contact Customer Support button highlighted in Yellow, on the Bug Reports FAQ response page after doing this. Tap on that.
• This would take you to the Ticket raising page where the following inputs would be requested:
  • Category of your issue (Choose the one that best describes your problem/issue).
  • Sub-category of your issue (Pick from the ones that pop up next depending on your inquiry)
  • Inquiry Title
  • Content (Describe your issue in detail here).
  • Relevant file attachments in the form of screenshots (up to 3) for quicker assistance
  • Reply Notification (Add the email address where you want to receive replies)

• Once you have provided all the required information, check the Add Reply Notification checkbox to receive in-app notifications whenever you receive a reply from an Agent.
• Tap on the Submit button to successfully submit your inquiry. The Support team will get back to you within 48-72 working hours. You can keep a tab on your inquiries raised, from the My Inquiries section.

How to Contact via the official website of King Arthur: Legends Rise

You can directly go to the official help website of King Arthur: Legends Rise and access the customer service option from there. It could be another alternative in case you are facing login problems and cannot access the in-game support option.

• You must visit the official help website of King Arthur: Legends Rise here.
• After being redirected, you need to sign in with your Netmarble account by tapping on the Sign-In option located in the upper right corner of the web screen.

• You can check out the Frequently Asked queries categorically listed out there and also raise an Inquiry if you are signed in. The steps for doing the same have been discussed in the previous section.

How to Contact the Developer Team Directly

Another approach could be to reach out to the Developers at Netmarble via their Social Media handles. All of you guys can follow them and reach out at @NetmarbleO which is the official Twitter handle of Netmarble. You may also approach the team at the Official Facebook Id of Netmarble where they cater to queries from the users. It would help if you additionally did a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

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Still, facing any issues in contacting the King Arthur: Legends Rise customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!