How to contact the customer support service

The Seven Deadly Sins: Idle is an RPG based on the characters of the famous interpretation, The Seven Deadly Sins. From the house of Netmarble, it is a 2D-based game where you can build a team of the characters you’ve unlocked during your journey. The characters must defeat a certain number of enemies, which will help you unlock the Boss of that stage. Since it has been out, the game has topped the download charts. The need to contact Customer Support has been rising in The Seven Deadly Sins: Idle.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some of you are facing hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases.

We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of The Seven Deadly Sins: Idle. Additionally, if you are just starting, check out our The Seven Deadly Sins: Idle beginner’s guide for some basic tips, and go through our redeem codes article to grab some freebies along the way!

The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, The Seven Deadly Sins: Idle customer service is available to contact anytime to answer any queries from you guys.

There are three ways to contact the customer support team of The Seven Deadly Sins: Idle. You can contact them from in-game menu options, check out the official FAQ page of Fall Guys, or reach out to the Developers at Netmarble directly via social media handles.

How to Contact via in-game Customer Service Option 

Launch the game on your mobile device. Once the in-game home screen has loaded, adhere to the steps below:

• Tap on the three-line bar located at the upper right corner of the game screen.
• A list of navigable options would appear to the extreme left of your screen. Navigate to Game Settings from there.
• The in-game Settings menu has two navigable tabs, namely, Game Setting and Account. Switch over to the Account tab by tapping on it.
• Under the Account tab, you will come across the Customer Support button. Before you tap on that, you can copy your account info which might be required while raising a 1:1 Inquiry with the team. Tap on the Customer Support button next.
• This would take you to the in-game Inquiry page of The Seven Deadly Sins where the developers have categorically segregated some Frequently Asked Queries, about Account, Payment, Recovery, Events, Using App, and Bug Reports. To check if your issue has been addressed out there, identify the category that best describes your problem and tap on the plus icon to the left of it.
• Further up, a list of sub-categories under that category would then show up. You need to pick the relevant sub-category to finally check out all the questions addressed under that sub-category. Simply tap on that to read the answer/fix for it. You may also filter out the results by inputting keywords from your issue in the search bar located at the top. You will likely come across your exact issue out there.

Reporting a Bug

If your issue persists or is something that has not been addressed under the FAQ section, you must create a 1:1 Inquiry ticket. Adhere to the steps below to do so:

• While still on the Help/FAQ page, tap on the plus icon located to the left of the Reporting/Bugs category.
• Two sub-categories would appear next, namely Reporting and Bug Reports. Tap on the plus icon beside Bug Reports.
• Finally, another section would show up titled Bug Reports. Tap on that.
• This would take you to the Bug Reports FAQ answer page where you will come across the 1:1 Inquiry button. Tap on that.
• This would take you to the Ticket raising page where the following inputs would be requested:
  • Category of your issue (Bug reports would be selected by default. You can change as per your inquiry)
  • Inquiry Title
  • Content (Jot down your issue in detail under this section)
  • Relevant file attachments in the form of screenshots (up to 3) for quicker assistance
  • Reply Notification (Add the email address where you want to receive replies)

• Once you have provided all the required information, check the Add Reply Notification checkbox to receive in-app notifications whenever you receive a reply from an Agent.
• Finally, tap on the Submit button to successfully raise a 1:1 Inquiry. The Support team will get back to you in the email address provided, within 48-72 hours. You may do additional follow-ups in the same mail chain if needed.

How to Contact via the official website of The Seven Deadly Sins: Idle

You can directly go to the official help website of The Seven Deadly Sins: Idle and access the customer service option from there. It could be another alternative in case you are facing login problems and cannot access the in-game support option.

• You must visit the official help website of The Seven Deadly Sins: Idle here.

• Once redirected, you must tap on the Sign-In option located at the upper right corner of the game screen and sign in with your Netmarble account.
• You can check out the Frequently Asked queries categorically listed out there and also raise a 1:1 Inquiry if you are signed in. The steps for doing the same have been discussed in the previous section.

How to Contact the Developer Team Directly

Another approach could be to reach out to the Developers at Netmarble via their Social Media handles. All of you guys can follow them and reach out at @NetmarbleO which is the official Twitter handle of Netmarble. You may also approach the team at the Official Facebook Id of Netmarble where they cater to queries from the users. It would help if you additionally did a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

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Still, facing any issues in contacting the The Seven Deadly Sins: Idle customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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